At capibaras.com, we want you to be completely satisfied with your purchase of our breastfeeding pads. We understand that sometimes things don’t work out as planned, so we offer a hassle-free return and refund policy.

Here’s what you need to know:

Eligibility for Returns and Refunds:

• You can return any unopened and unused breastfeeding pads within 7 days of your purchase date.
• To be eligible for a full refund, the pads must be returned in their original packaging with all tags attached.
• We cannot accept returns or offer refunds for used breastfeeding pads due to hygiene reasons.

How to Make a Return:

1. Contact Us: Please initiate your return by contacting us at within the 7-day window.
2. Return Authorization: We will provide you with a return authorization number (RAN) and instructions on returning the pads.
3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return arrives safely.

Processing Your Return:

• Once we receive your returned items and verify they meet the return criteria, we will process your refund within 7 business days.
• Your refund will be issued to the original payment method used for your purchase.

Exchanges:

• Unfortunately, we do not currently offer exchanges for microwave heat breastfeeding pads. If you would like a different size or style, you can simply return your original purchase and place a new order.

Exceptions:

• We reserve the right to deny returns or refunds for items that do not meet our return policy or that show signs of wear or use.
• We cannot be responsible for lost or damaged items during return shipping.

Questions:

If you have any questions about our return and refund policy, please don’t hesitate to contact us at [your email address] or by phone at [your phone number].

Thank you for your understanding!